技术支持服务

为客户提供一流的产品和量身定做的高效服务。

技术支持服务是甘肃天翔网络科技有限公司为购买其产品的客户提供的维护保障服务解决方案。我们的目标就是为您提供方便、高效、满意的技术支持与服务。

与所购天翔网络产品相关的安装、设置、操作、使用问题，以及故障排除。
技术支持仅限在中华人民共和国购买并已注册的天翔网络公司正版产品（不包括任何第三方产品与硬件产品），技术支持语言目前限于中文。
在使用天翔网络开发工具中遇到的软件开发类问题，但不包括编译代码、代码检查、软件设计或其他咨询服务。软件开发支持包括为客户检查、编写为解决单个事件所需的最少代码范例（仅限几行代码），但该支持不提供整个应用程序的代码编写和检查。
免费技术支持期限与天翔网络产品技术支持生命周期之主流技术支持时限一致；付费技术支持期限与天翔网络产品技术支持生命周期之扩展技术支持时限一致。(除另外提及的）
技术支持在本地工作日的工作时间内提供：周一至周五上午9点至下午6点。（节假日除外）u紧急专业支持时间：24小时每天，每周7天。

Tianxiang networking products purchased and related installation, installation, operation, use, and troubleshooting.
Technical support is limited to buy in The People's Republic of China and registered Tianxiang Networks genuine products (not including any third-party products and hardware products), technical support, currently limited to the Chinese language.
Tianxiang Web development tools in use in the kinds of problems encountered in software development, but does not include the compiled code, code review, software design or other consulting services. Software development support, including customer checks, written to address the minimum required for a single event code examples (only a few lines of code), but the support is not available throughout the application code written and tested.
Free technical support period with Tianxiang network product support life cycle time is consistent with mainstream support; paid technical support period with Tianxiang network product support life-cycle support extended time line. (Unless otherwise mentioned)
Support the work of the local working hours provided: Monday to Friday 9 am to 6 pm. (Except holidays) / emergency professional support time: 24 hours a day, 7 days a week.

Tianxiang networking products available for download, evaluation version or test version of an informal version of such products (unless otherwise mentioned)
Have stated in the product documentation does not support the product
On-site technical support
Solutions Consulting Services
Code-breaking service
Data Recovery